Attention Executives: Managed Technology gives you a measurable advantage!
Don’t miss out on the opportunity to take your business to the next level
Like all aspects of business, IT requires constant management and supervision as well as expert level guidance so that you may be able to leverage it as a revenue center. When you manage your connectivity and computing requirements effectively, you gain business advantages essential to long-term growth and success. With DataFocus as your technology partner, you can expect increased employee productivity, enhanced systems reliability, protection for your mission critical business information and the freedom to focus on your core business.
With DataFocus you can:
- Take advantage of the power of Enterprise-Class IT (at a fraction of the cost)
- Use our proactive management to head off minor issues before they become problems
- Capitalize on guaranteed service levels
- Gain full-service visibility with our Client Access Portal
- Leverage our industry partnerships to bring best of class solutions to your business
No-Risk Triple Protection Guarantee
At DataFocus we believe that the key to our success lies in building fundamentally trustworthy relationships with our customers. Because of this philosophy, we have maintained ourselves at the top of all of our clients’ minds as their trusted advisor and business partner when it comes to information technology.
In the process of servicing the SMB (Small and Medium Business) community, we have developed and documented our Triple Protection Guarantee which is made up of a 100% Satisfaction Guarantee, a Service Level Guarantee, and an Uptime Guarantee. These three guarantees reflect the philosophy and commitment we have always had when partnering with our clients.
100% Satisfaction Guarantee
If you are not happy with our service, equipment, billing, employees – anything- simply let us know and we will make it right, immediately.
If we fail to meet your satisfaction, we will gladly waive any fees.
Service Level Guarantee
We will guarantee that we will begin working on any and every issue within the hour. In fact, with our End-User Help Desk, 85% of Service Requests are resolved within 45 minutes.
For our NetZoom Platinum Managed IT Services customers we will guarantee that your network will maintain at least 65% operation at all times during business hours. This we have found is the minimum acceptable functionality to still maintain business operations.